Meet the Service team

The highly skilled service team at BJB Lift Trucks recently welcomed a new addition to their ranks when Alex Flowers completed his 4-year apprenticeship with City of Bristol College.

Alex followed in the footsteps of Ben Ward who completed his apprenticeship last year. BJB Lift Trucks firmly believes in succession planning for its service team and currently has another apprentice, Jamie Massey, who is just starting the second year of his apprenticeship, also with City of Bristol College. If things go according to plan, it is possible the Grimsby based firm will be looking to recruit another apprentice in 2014.

The service department is headed up by Customer Support Manager, Ian Roden, who joined the team in 2010. Ian’s background in logistics and supply chain management has proved useful in the development of the service team. He also oversees that the engineers attend regular training and product familiarisation courses. Ian commented, “the design and manufacture of materials handling equipment is advancing at such a rate now that you are more likely to see an engineer turn up with a laptop rather than a box of tools. Therefore, it is crucial our service team is trained to the highest level.”
BJB Lift Trucks new Hyundai vans
Customer enquiries are handled by Service Manager, Roy Bull and Technical Support, Carl Ilsley. Between them, they oversee the running of the busy workshop and the team of 11 mobile service engineers and BJB’s own plant equipment transport. The service team has recently taken delivery of 5 new Hyundai iLoad vans from local supplier, Read Hyundai. BJB Lift Trucks has a policy of using local suppliers wherever possible as they recognise the importance of investing in the local economy. This investment was recognised in May 2013 when the firm were runners up in the North East Lincolnshire Economic Investment award at the Northern Lincolnshire Business awards.

The service team operates throughout the Lincolnshire and Humberside region and is on call 24/7. In addition, the team services and maintains equipment for some major national accounts located as far afield as Fort William, Teeside, Avonmouth, Southampton and Penzance. They are strongly supported by BJB’s own dedicated parts team headed up by Parts Supervisor Paul Barclay and Stock Controller Ken Wilkinson.

For more information on how BJB Lift Trucks can help maintain your equipment, call our Service Team now on 08701 258907!